The Sugamya Bharat app that aims to enhance accessibility for people with disabilities has been revamped to be more user friendly with new features, including AI-powered chatbot support to assist users in real time among others.
Other features in the revamped version include a more intuitive and user-friendly interface, circulars and notifications about new initiatives related to accessibility and integration of government schemes and other valuable resources for persons with disabilities, the Social Justice and Empowerment ministry said in a statement.
Launched in 2021 by the Department of Empowerment of Persons with Disabilities (DEPwD), Union Ministry of Social Justice and Empowerment, the app serves as an essential platform for citizens to report accessibility issues across public infrastructure, transportation, and information and communication technology (ICT) systems.
Since its inception, the app has received a total of 2,705 complaints, of which 1,897 have been successfully resolved, reflecting the government’s commitment to creating an inclusive environment for all, according to the statement.
